Customer contributions and roles in service delivery
نویسندگان
چکیده
منابع مشابه
The Roles of Customer Expectation and Emotion in Service Experience
This research advanced the development for a theoretical framework of service experience in Service Science discipline. Service experience is composed of a series of complicated services and influenced by many factors. Customer psychological status is the important one to be investigated. Accordingly, we proposed a theoretical framework of service experience based on the perspectives of custome...
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In any business to customer (B2C) or business to business (B2B) type of environment, a customer is the ultimate goal and objective. More often than not, it can be quite an issue. This perhaps due to the fact that organizations sometimes do not really understand of what actually goes on in a customer’s mind. As such, this predicament has provided as a challenge task to most business conglomerate...
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Increasingly contemporary theorists argue that the emergence of electronic markets and associated systems have enhanced the efficiency and effectiveness by which a marketer can establish, develop and maintain customer relationships. Notwithstanding, evidence suggests that this enthusiasm may need to be tempered by acknowledging that, for a sizeable group of customers, technology-enabled service...
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As individuals with long-term disabilities and other older adults face declines in health and function, there is a greater need for assistive technology (AT) or assistive devices and environmental interventions (EI) to help them maintain their independence and community participation. These aids can help older adults and individuals with disabilities function in work, home, recreational, and ot...
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ژورنال
عنوان ژورنال: International Journal of Service Industry Management
سال: 1997
ISSN: 0956-4233
DOI: 10.1108/09564239710185398